Nothing tests your patience more than a breakdown in the middle of the road. Whether it’s due to a strange noise in the engine or a mechanical failure, the result is always the same: the car stays stopped where it is. That’s when calling a tow truck becomes your only solution.
But beware! How quickly you get out of that situation depends not only on the crane, but also on the information you provide. If you want to avoid long waits and unnecessary extra charges, have this information ready when you contact the towing service.
1. The location of the vehicle
We’ve said it before: “I’m near a big tree” doesn’t work. To help the crane operator find you on the first try, you need map data.
- Locate your position: Look for the post on your right. What number does it say? Are you going to Madrid or coming from Barcelona? Any information of this kind prevents the crane from getting lost or appearing in the opposite lane.
- Digital coordinates: If you have coverage, open WhatsApp or Google Maps and have your location ready to send it if allowed. A message with this information saves time in support.
2. Car situation and failure
Don’t just say “it won’t start,” be as explicit as possible. The type of crane that is sent depends on the car’s fault.
- Are all four wheels turning?If you have a locked wheel, a special crane is needed. If you don't specify, a standard platform may arrive and they will have to call another one, charging you double for the call-out fee.
- Gearbox locked?Especially in automatic transmissions, if you can't get it into neutral (N), let them know. This is vital information for the towing operation.
You may also be interested in: How to choose a towing service in Barcelona without risking your vehicle
3. The vehicle's dimensions and characteristics
Not all cranes can handle all vehicles.
- Make and model: A Smart car is not the same as a van or a 2.5-ton SUV.
- Modifications: If your car is lowered (tuned) or is extremely long, the crane operator needs to know this in order to bring special ramps and avoid problems when loading it onto the platform.
4. The destination of the trip
To calculate the budget, you need to know the final destination.
- Do you want it taken to the nearest workshop or to your trusted workshop in your city? Have the exact address of the workshop. Tow trucks cannot move the car while you confirm the destination.
5. Who gets left behind on the road?
This is the most forgotten fact: the human factor.
- Passengers and pets: Indicate how many people are traveling and if you are bringing a dog or cat. Crane cabs are small (usually 2 seats apart from the driver). If you are a family of five with a Golden Retriever, you need to arrange a taxi or rental car immediately.
In conclusion, information is money; a 3-minute call with the correct information can save you an hour of waiting on the side of the road and a lot of money in second attempt fees. Be precise, stay calm, and you’ll see how the crane becomes your best ally.
Do you always keep your attendance number saved in your planner? It’s the first step to saving time. Let us know in the comments what tip saved you during your last breakdown!
